Shipping policy

Shipping Policy

This Shipping Policy is designed to comply with Shopify’s merchant guidelines and clearly explains how orders placed through our Shopify-powered store are processed and delivered.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is successfully completed.

  • Orders are not shipped or delivered on public holidays.

  • During high-demand periods (product launches, promotions, holidays), processing times may be extended.

  • If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout, as required by Shopify.

Domestic Shipping

  • Standard Shipping: 3–7 business days after dispatch

  • Express Shipping (if available at checkout): 1–3 business days after dispatch

International Shipping

  • International Standard Shipping: 7–21 business days, depending on destination and customs processing

Delivery estimates are not guaranteed and may vary due to carrier delays, customs clearance, or other factors beyond our control.

Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

  • Tracking information may take up to 24–48 hours to update after shipment.

Customs, Duties & Taxes (International Orders)

  • LOXOL Clothing is not responsible for customs fees, import duties, taxes, or brokerage charges applied to international orders.

  • These charges are assessed by local customs authorities and are the responsibility of the customer.

  • Shopify does not include these fees at checkout unless explicitly stated.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • LOXOL Clothing is not liable for orders shipped to incorrectly provided addresses.

  • If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

Lost, Stolen, or Delayed Packages

  • LOXOL Clothing is not responsible for packages marked as delivered by the carrier.

  • If your order is lost in transit, please contact us so we can assist with filing a carrier claim where applicable.

  • Delivery delays caused by carriers, customs, or external factors do not qualify for refunds.

Damaged Orders

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Include your order number and clear photos of the damaged item and packaging.

  • Claims submitted outside this window may not be eligible for replacement or refund.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses unless stated otherwise at checkout.

  • Shipping availability may vary by country and is subject to carrier limitations.

Contact Information

For questions regarding shipping or your Shopify order, contact us at:

Email: contact@loxol.uk
Brand: LOXOL 

LOXOL Clothing reserves the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our Shopify store.